Next Point Bearing Shipping & Returns Policy
Returns Policy:
- Return Authorization: Customers must obtain a Return Merchandise Authorization (RMA) number before returning items. This number should be clearly written on the outside of the return package.
- Condition of Items: Returned products must be unused, in their original condition, and include the original packaging. Items that are used, damaged, deformed, or altered are not eligible for return.
- Non-Returnable Items: Special size, super precision, custom, featured, and special-ordered products based on customer requests cannot be returned.
- Restocking Fee: A minimum restocking fee of 20% will be applied to products returned for a refund or exchange.
- Return Shipping: Customers are responsible for return shipping costs. Original shipping and handling charges are non-refundable. We recommend using a shipping method that includes tracking and insurance, as packages lost by the carrier will not be refunded.
- Processing Time: Once the returned item is received, it will be inspected within 3-5 business days. Refunds are processed within 3-7 business days after the inspection is completed.
Shipping Policy:
- Shipping Destinations: Next Point Bearing can ship to any address serviced by commercial carriers.
- Order Processing Time: Most orders are shipped within 2 business days. Expedited orders are usually shipped the same day. The shipping department is closed on weekends and holidays.
- Shipping Methods: We exclusively ship using UPS.
- Shipping Estimates: Shipping and delivery times are estimated based on item availability and chosen shipping method. These are estimates, and Next Point Bearing is not responsible for late deliveries.
- International Shipping: We are only shipping to the US currently from our website, but can sell internationally via our sales team. Undeliverable Packages: Shipments returned by the carrier can be reshipped or refunded. Original shipping charges are non-refundable, and additional shipping charges will apply to reship orders to the corrected address.
For any questions or assistance, please contact Next Point Bearing’s customer support team at 1-800-423-9000.